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Privacy Policy

Protecting your identity and personal information is very important to us. Our Privacy Policy applies to the personal information we collect in store, through our website at www.VonMel.com, and through our customer relationships. At VONMEL LUXE GIFTS, we respect our customers and understand your concerns about privacy, so we have posted this Privacy Policy to inform you what personal information we collect, how it is treated, what choices you have regarding our use of your information, and how you may access your personal information.
For more information about the Terms of Use for this Website, please visit our legal page. This Privacy Policy applies to personal information we collect through our website, www.VonMel.com, and through other interactions with our customers.

COLLECTION AND USE OF PERSONAL INFORMATION

You can browse our Website without giving us any personal information.
We may collect personal information when you:
(1) Purchase, order, return or exchange merchandise; (2) Request to be on our mailing list or to receive other marketing communications; (3) Register on our Website; (4) Apply for employment; (5) Participate in one of our contests or promotions or respond to a survey; (6) Submit a comment or question to customer service via e-mail, phone or live chat. 

Shopping at VONMEL LUXE GIFTS:

If you use a debit or credit card for any of your purchases on our Website, we collect your debit or credit card-related information for the purposes of processing and administering your payment. We also collect your billing and shipping address, phone number, e-mail and gift message (if provided) in order to deliver the products you ordered. We may also collect optional information such as your date of birth, which we use to send you a birthday greeting.
When you return or exchange previously purchased merchandise on our Website, you may be asked to give your name, address, and phone number. We collect this information to administer our loss prevention program, including helping detect and prevent fraud. For merchandise returns where a customer receives a refund on a debit or credit card, we will collect and use debit and credit-related information to process and administer the refund transaction.

Marketing Communications:

When you sign up to receive our newsletter or other promotional communications via e-mail, we may collect personal information such as your first and last name, e-mail and/or mailing address (depending on the method of delivery) and interests in order to provide you with the service you requested.
We want to contact you only if you want us to. You are free to choose not to receive our promotional communications at any time, by clicking the "Unsubscribe" button that appears at the bottom of our e-mails or by contacting us as set out in the "Unsubscribe" section below.

Online Registration:

Some of the features available on our Website (such as the wish list and address book) may require you to register. When you register, we collect your first and last name, e-mail address and a password that you select in order to provide, and otherwise, administer the service you requested. At the time you register online, we may ask your permission to send you future marketing information from VONMEL LUXE GIFTS or its marketing partners. To withdraw your consent for such communications, contact us as set out in the "Unsubscribe" section below.

Employment Opportunities at VONMEL LUXE GIFTS:

We may advertise employment opportunities on our Website. In connection with a job application or related inquiry, you may provide us with certain personal information about yourself (such as that contained in a resume, cover letter, or similar employment-related materials). We use this information to process and respond to your application for employment or related inquiry.

Contests, Promotions, and Surveys:

When you enter a contest, participate in a promotion, or respond to one of our surveys, we may collect your name, address, phone number and e-mail address. We use this information to administer your participation in the contest or promotion and, for surveys, to understand our customers and enhance our product and service offerings, promotions and events. At the time you are entering the contest, promotion or survey, we may ask your permission to send you future marketing information from VONMEL LUXE GIFTS or its marketing partners. To withdraw your consent for such communications, contact us as set out in the "Unsubscribe" section below.
The "Send to a Friend" and other similar features on our Website allow you to send e-mails to others. This feature requires you to submit your name and e-mail address, as well as the name and e-mail address of the recipient. We do not use the names or e-mail addresses submitted in these circumstances for any other purpose without the consent of you or the email recipient to do so.

Customer Service:

When you submit a comment or question to customer service via e-mail or our live chat, we may collect personal information such as your name, e-mail or mailing address and/or a phone number in order to respond to your comment or question. We also collect various types of information that you provide in order to allow us to answer your question.

DISCLOSURE OF PERSONAL INFORMATION

Except as otherwise set out herein, we will not disclose, trade, rent, sell or otherwise transfer personal information about our customers to any third party without consent.

Service Providers:

We may transfer your personal information to third parties who provide services on our behalf, such as process payments, host our Website, send an email or other communications on our behalf, run our contests and promotions, or analyze our advertising effectiveness. Your personal information may be stored and processed in the United States by our affiliates and other third-party service providers.
These service providers are subject to a nondisclosure agreement and to other legal restrictions that govern their use of information we provide them and they are not authorized to use or disclose personal information for any purpose other than to provide services on our behalf or as otherwise required by applicable law.

Legal:

We and our service providers must give your personal information in response to a search warrant or any other legally valid inquiry or order or to an investigative body in the case of a breach of an agreement or contravention of law, or as it is required by applicable law.

Sale of Business:

We may transfer any information we have about you as an asset in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of VONMEL LUXE GIFTS or as part of a corporate reorganization or stock sale or other change in corporate control.

WEBSITE INFORMATION

When you visit our Website, we collect the Internet Protocol address of all visitors to our Website and related information such as the Internet browser you are using, the computer operating system you are using, time spent visiting the Website, usage patterns within the Website, and the domain name of the website from which you linked to our site. We collect this information to help us understand and improve your experience on our Website.

COOKIES AND WEB BEACONS

Our Website uses a technology called "cookies". A cookie is a tiny element of data that our Website can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. We use cookies on the pages on our Website where you are prompted to log in or that are customizable. If you have registered with our Website, these cookies help us identify you and may be necessary to provide you with products or services you request. Cookies may also provide us, or our service providers, with information that we will use to personalize our Website in accordance with your preferences. You may set your web browser to notify you when you receive a cookie. However, if you decide not to accept cookies from our Website, you may not be able to take advantage of all of the features of our Website. Our Website may also use a technology called "tracer tags" or "Web Beacons". This technology allows us to understand which pages you visit on our Website. These tracer tags are used to help us optimize and tailor our Website for you and other future visitors to our Website.

UNSUBSCRIBE

If you wish to deactivate your account, please e-mail us your request at info@vonmel.com
Please note that we will give you the option to unsubscribe from our mailing list every time we send you an e-mail. After you unsubscribe, you will no longer receive e-mails from us. You may also contact us as set out below, under "Contact Us". Please allow 10 business days for your request to take effect. We appreciate your patience and understanding in giving us time to carry out your request.

SECURITY OF PERSONAL INFORMATION

We realize that our customers trust us to protect their personal information and we take this task very seriously. We have implemented measures in an effort to safeguard the personal information in our custody and control, including only providing access to personal information to employees and authorized service providers who require such information for the purposes described in this Privacy Policy. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control.
To provide you with an increased level of security, online access to certain personal information may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. VONMEL LUXE GIFTS will never ask you for your password in any unsolicited communication.
Notwithstanding the foregoing, you should be aware that, unfortunately, no data transmission over the Internet could be guaranteed to be secure. As a result, VONMEL LUXE GIFTS does not represent, warrant or guarantee that personal information will be protected against loss, misuse or alteration and does not accept any liability for personal information submitted by you, nor for your or third parties’ use or misuse of personal information.
Below are some recommendations to help ensure that your online shopping is safe:
(1) If you use a public computer, always close your session when you are done. (2) Do not disclose your passwords; remember that somebody who knows your password can access your account. (3) When you create a password, use at least 8 characters – a combination of letters and numbers is always best. (4) Don’t use dictionary words, your name, your e-mail address or any other personal information that can be easily obtained. (5) It is also recommended to change your password often; you can do so by visiting the "Account" page. (6) Use a different password for your different accounts online. (7) Beware of unsolicited e-mails and unsolicited phone calls.
In addition, VONMEL LUXE GIFTS will never contact you to ask you information about your credit card number or bank account. Information like this should be sent to VONMEL LUXE GIFTS only when you do a transaction, by contacting VONMEL LUXE GIFTS directly or by modifying your account online. If you receive a suspicious e-mail with a link to update the information on your account, do not click on this link, instead, Log into your account on www.VonMel.com. If a stranger contacts or sends you an unsolicited email or asks you to confirm or give your password, personal or banking information, ignore the request and contact us immediately.
For security reasons and to prevent fraud, orders paid by credit card through this website will be approved by VONMEL LUXE GIFTS only if the billing name and address match the name and address on the buyer’s credit card. If the information does not match, your order will be refused, even if the transaction was pre-authorized by your bank. In that case, the amount of the order will be available for use only when the credit will be back in your account. This can take from three to five business days.

CHILDREN UNDER 13

Children Under 13 years of age can browse our Website, but cannot make a purchase. Children under 13 years of age cannot become a registered user, or use any service that asks for personal information. Our site is not designed for children. We do not wish to collect personal information from children or children under 13 years of age. This policy is designed to protect children. If a child registers with us and we discover that the child is under 13 years of age, we will delete the child’s registration information and we will send an e-mail. If a child under the age of 13 wants to make a purchase on this Website, a parent must do it for the child.

CHANGES TO OUR PRIVACY POLICY

This Privacy Policy may be updated periodically to reflect changes in our personal information practices. The revised Privacy Policy will be posted on this Website. We will treat your personal information in accordance with the Privacy Policy in place at the time of collection of such information, or as you otherwise consent.

CONTACT US

If you have any questions or comments about this Privacy Policy; wish to access, update and/or correct inaccuracies in our records of your personal information; to withdraw your consent for marketing communications, or have a complaint about the manner in which we treat your personal information, please contact info@vonmel.com